Vet Products Direct
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FAQ
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General
8
What payment options do you offer?
What currency am I shopping in?
Can I order prescription products from you?
Do you price match?
I was looking for Love My Pet, why was I directed to VetProductsDirect?
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VIP Club
8
What’s the VIP Club?
Can I use my subscription to buy for my friends?
What about promotion codes, reward points and gifts with purchase?
Can I get a refund if I change my mind?
How much does it cost to join?
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Shipping
11
What are your shipping charges?
I want to order a vaccine - what do I need to know?
How long will my order take to arrive?
What about customs and duties?
What delivery company does VPD use?
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Your Order
6
How long will it take my order to arrive?
How do I pay by direct deposit?
How do I change or cancel an order?
Can I collect my order?
What about damaged or non-delivered orders?
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Checkout
2
I have a coupon code, how do I use it?
I have tried entering a coupon code and it did not work, what should I do?
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