Your Order

How long will it take my order to arrive?
We say to allow 10 business days for delivery within Australia. However, most of our customers find that their order arrives in much less time. Most orders ...
Thu, 4 Feb, 2021 at 11:47 AM
How do I pay by direct deposit?
Direct Deposit may be made to: Account: VPD Australia Pty Ltd Account BSB: 114879 Account Number: 450 207 463 You MUST include your name and order ...
Wed, 3 Feb, 2021 at 11:04 AM
How do I change or cancel an order?
To change or cancel an order, you must contact our customer service team either by online chat,  email at help@vetproductsdirect.com.au  or by  telephone o...
Wed, 3 Feb, 2021 at 11:04 AM
Can I collect my order?
To keep our prices as low as possible, in January 2018 we closed our retail outlet in Banyo, so unfortunately no, you can no longer collect your order in per...
Tue, 26 Jun, 2018 at 12:55 PM
What about damaged or non-delivered orders?
We ensure that all orders are carefully picked and packed, however, once they are given to Australia Post or another courier service for delivery, they are...
Thu, 4 Feb, 2021 at 12:02 PM
Can I pay by cheque?
Paying by cheque is not ideal. We do offer payment options including credit card, paypal and direct deposit. However, if you do wish to pay by cheque, pleas...
Thu, 4 Feb, 2021 at 12:03 PM