Covid 19 Shipping Advice
7 JANUARY 2022 Unfortunately Australia Post, Aramex (formerly called Fastway) and other delivery companies are reporting increased delays caused by...
Fri, 7 Jan, 2022 at 12:28 PM
What are your shipping charges?
In Australia, most orders incur a $7.95 shipping charge which covers  packing and handling and fully tracked postage.  f you want express shipping, order...
Fri, 23 Apr, 2021 at 5:50 PM
I want to order a vaccine - what do I need to know?
IF you wish to order a vaccine, please contact our customer service team on 1300 VETPRO (1300 838776)
Fri, 2 Jul, 2021 at 4:16 PM
How long will my order take to arrive?
A recent analysis of our orders shows that within Australia the average time from order to delivery is 5.6 business days with 55% of orders arriving in 5 bu...
Mon, 15 Nov, 2021 at 5:26 PM
What about customs and duties?
It is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no re...
Thu, 4 Feb, 2021 at 10:14 AM
What delivery company does VPD use?
Vet Products Direct ships all goods using Australia Post trackable eparcel. Goods are shipped as quickly as possible following the placement of an order, in...
Thu, 4 Feb, 2021 at 10:16 AM
How do you handle returns?
We at VPD understand that from time to time customers need to return product they have ordered, for a variety of reasons. If you’ve simply changed your mi...
Thu, 4 Feb, 2021 at 10:19 AM
I don’t want the delivery company to leave my order if no one is home, what can I do?
In Australia, under Australia Post rules you are deemed to agree to “Safe Drop” unless you notify Australia Post that you don’t agree.  Please also ensure ...
Thu, 4 Feb, 2021 at 10:32 AM
Why have I only received part of my order?
In order to ensure we can give you the best possible prices, in some cases we will ship an order in two or more parcels, sometimes from different locations ...
Wed, 24 Feb, 2021 at 12:53 PM
Can I give you delivery instructions (e.g. leave by side gate?)
In order to give delivery instructions such as "leave at side gate" you need to create or log in to your Australia Post - My Post Account and set ...
Thu, 4 Feb, 2021 at 10:40 AM