In Australia, under Australia Post rules you are deemed to agree to “Safe Drop” unless you notify Australia Post that you don’t agree. Please also ensure that there is a safe and secure place for our delivery partners to leave your parcel. We accept no responsibility for and will not give any refund for orders which are lost, stolen, damaged or misplaced once delivered to your address.
If you don't want "safe drop," (you don't want the delivery company to leave your order if no one is at home) you need to create a My Post account and record your instructions. You must use the same name, email address and phone number you use with us when placing the order, otherwise, Australia Post won’t be able to link the two. Unfortunately, you need to do this, we can’t do it for you.
You can also use your My Post account to redirect the order to a different address in some circumstances.
To set up a My Post account or for more information visit https://auspost.com.au/delivery-options or call 13 76 78
If you’re not located in Australia, you should contact your local postal service to determine your options.