We at VPD understand that from time to time customers need to return product they have ordered, for a variety of reasons.

If you’ve simply changed your mind or no longer need a product it can be returned for refund or replacement within 30 days of the purchase date. The product must be returned in the original packaging and in original condition. In this situation you are responsible for the cost of posting the product back to us. We will refund you the price you paid for the product, excluding shipping charges.

If the product is not as described, is defective or is otherwise covered by your consumer law rights, we will provide you with a refund or replace the product. We’ll also cover the reasonable costs of you returning the product to us and otherwise comply with our statutory obligations.

Please note you must contact our customer service representatives by online chat,  email at help@vetproductsdirect.com.au  or by telephone on 1300 838776 before returning a product.