In order to ensure we can give you the best possible prices, in some cases we will ship an order in two or more parcels, sometimes from different locations - for example, if you order a bag of dog food and a grooming brush, we might ship the dog food from one warehouse and the grooming brush from another. We call this a "split order".
If you’ve only received part of your order, the rest should arrive shortly, but if you have any questions, contact our customer service representatives by online chat, email at help@vetproductsdirect.com.au or by telephone on 1300 838776.
For more information about split orders, please checkout the below video from our head veterinarian.