General

What payment options do you offer?
There are various payment options available at the checkout such as Credit Card and Paypal. Select the option most suitable to you in the "Payment Meth...
Thu, 4 Feb, 2021 at 8:53 AM
What currency am I shopping in?
As most of our customers are Australian and are based in Australia, Vet Products Direct shows its prices and charges in Australian dollars by default.
Wed, 3 Feb, 2021 at 10:56 AM
Can I order prescription products from you?
This website doesn’t sell prescription products but Australian pet owners can get valid veterinary prescriptions filled online at PetScripts.com.au . PetScr...
Tue, 3 Jul, 2018 at 3:23 PM
Do you price match?
We're proud of our low prices. If you find the total price of the products you wish to buy advertised cheaper on any Australian online store we will ma...
Thu, 4 Feb, 2021 at 8:54 AM
I was looking for Love My Pet, why was I directed to VetProductsDirect?
Effective 11 May 2020, Love My Pet has been merged with VetProductDirect.  The team of vets and vet nurses at VetProductsDirect have been operating Love My ...
Thu, 4 Feb, 2021 at 8:51 AM
Why can't I see my previous orders?
On 3 February 2021, Vet Products Direct upgraded to a faster, more powerful web platform. Unfortunately as part of this transition, we were unable to transf...
Thu, 4 Feb, 2021 at 8:55 AM
.com or .com.au?
Since we first launched online in 1999, we've used both VetProductsDirect.com and VetProductsDirect.com.au - both sites were pretty much identical with...
Thu, 4 Feb, 2021 at 3:26 PM
Lost or stolen order
Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address. Please ...
Thu, 18 Feb, 2021 at 2:53 PM