In Australia, most orders incur a $7.95 shipping charge which covers packing and handling and fully tracked postage.
f you want express shipping, order more than 17.9kg, live outside Australia, or if you order a vaccine there are higher charges. Your shipping charge will be clearly displayed on the checkout page. For more information on shipping fees, please refer to the table below:
At checkout, there will be a drop down list of freight charges that apply to your order. IT IS UP TO YOU, THE SHOPPER, TO CHOOSE THE CORRECT OPTION BASED ON THE GOODS YOU HAVE SELECTED.
Vet Products Direct reserves the right to alter this freight charge to the correct one if you choose incorrectly. If your order is particularly large or heavy and in some other limited cases such as if you order large quantities of an item, then the shipping charge may be higher but if so, we will contact you before shipping to confirm any additional charges.
Additional fees and special rules apply to orders containing vaccines and certain other products. This will be displayed at checkout.
If you’re not sure what the shipping charge on your order will be, please contact our customer service representatives either by online chat, email at firstname.lastname@example.org or by telephone on 1300 838776.
To read about our generous returns policy, please click here.