1. To become a VIP Club member, simply buy a VIP Club membership. Memberships start from just $49.95 (1 month) and you can get a whopping 12 months membership for only $64.95

  2. You must be logged in to your account when you purchase your VIP Membership and after purchase you must log out and log back in to see VIP Club pricing!

  3. VIP Club members get amazing discounts on our already discounted prices. Many of the Club prices are at WHOLESALE COST or very near to it!  After you've purchased VIP Club Membership your VIP Club pricing will be displayed next to products when you are logged in.

  4. VIP Club members also get other exclusive benefits such as early access to discounts and sales, limited edition sales and more. 

  5. VIP Club membership is not transferable and you must only use your Club membership for your personal purchases and only in usual domestic quantities. Use by a rescue organisation of  VIP Club membership for purchase of products for animals in its care is considered personal use and is acceptable. 

  6. VIP Club members must pay for shipping.

  7. Because VIP Club prices are so low, VIP Club members do not accrue Rewards Points on purchases and generally, discount codes and other promotions (gift with purchase, free doses etc) will not be available to VIP Club members. Refer to the terms and conditions of individual promotions for details.

  8. Fair use policy applies. If we consider that you are not complying with the spirit or intent of these rules, we may suspend or terminate your VIP Club membership. We’d only do this in exceptional circumstances, but if we do, we will refund you your club membership fee (prorated for the number of days left in the membership) and we’ll have no other liability to you in any way.

  9. If you cancel your account with us, your VIP Club membership is also cancelled. You cannot transfer your VIP Club membership to another account or redeem it for cash.

  10. Your participation and entitlements are governed by these terms and conditions. We reserve the right to change these terms and conditions at any time. Changes to these terms and conditions come into effect when they are printed on our website.

  11. We reserve the right to suspend or terminate any person’s participation in the VIP Club including the right to suspend or terminate the VIP Club altogether without notice and for any reason whatsoever. We will take reasonable steps to notify a person whose participation has been terminated. You agree that if we have any liability to you whatsoever arising out of the termination of your participation in the VIP Club for any reason whatsoever, our maximum liability to you is the cost of 12 month’s membership ( $64.95).

  12. You are responsible for all taxes, fees, and charges associated with VIP Club membership. If we pay any such amounts on your behalf, you will reimburse us such amounts on demand.

  13. You agree that us sending an email to the email address recorded on your account or posting a letter to the street address recorded on your account is sufficient notice of anything we are obliged or entitled to do under this VIP Club program whether or not you, in fact, receive or read such email or letter.

  14. The VIP Club  Program is governed by the laws of Queensland and Australia. All disputes are governed by that law and you agree that any disputes will be resolved exclusively by the courts of Queensland.

  15. You agree that before bringing any action in any court or tribunal arising out of or in connection with the VIP Club Program (including these terms and conditions) you will first (a) provide to VetProductsDirect a written outline of the dispute and copies of all documents you say evidence or relate to the dispute in your possession (b) give VetProductsDirect at least 45 days to respond and (c) if required by VetProductsDirect, participate in any internal review and/or mediation conducted pursuant to the rules of the Australian Mediation Association or if there are no such rules or it is unclear which rules apply, as determined by the President of the Queensland Law Society.